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Dear Network: Don’t Drown Me in Data; Inform Me with Intelligence
Data? Communications service providers (CSPs) have plenty of it. If CSPs don’t know from Big Data, no one does. Oceans of data pour into their service operations centers every day from network...
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Service Providers Are Clamoring for Analytics
I recently attended the Competitive Carriers Association (CCA) Convention in Las Vegas. The clear feedback from event attendees (who are mostly smaller, rural Tier 3 and 4 service providers) was that...
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ServOC: The Holy Grail of Service Quality Monitoring
For Mobile Service Providers (MSPs), monitoring only the network infrastructure (as traditionally performed by Network Operations Center plus Service Operations Center) no longer provides any guarantee...
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Service Provider Success With Least Cost Routing
For many Fixed or Wireline Service Providers, a critical revenue stream continues to be the transport of Long Distance or International Calls. In order that such calls can be completed and revenue...
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Launching New Services Requires a Flexible Analytics Platform
Communication service providers (CSPs), especially Tier 2 & 3, have a bit of an advantage over some of their larger competitors in that they are agile and nimble. This flexibility enables them to...
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New Strides for Customer Care Improvement
Both fixed and mobile service providers (MSPs) are changing how they view and manage their customer base. Previously, the services these providers offered to their customers was limited. Even for MSPs’...
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Understanding Network Characterization: The Clear Benefits
For both fixed and mobile service providers, maximizing the effective use of network capacity is becoming key to increasing revenues and assuring the quality of experience for customers. Driving...
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KPI Conformance, not Performance
“Key Performance Indicators” (KPIs) is a term commonly heard within the Service Assurance domain. KPIs are used by most Service Providers use to align their internal departmental goals and metrics with...
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Revealing the Benefits of LTE as the Rollouts Roll On
LTE is spreading across the globe. Yet Mobile Service Providers still have to figure out how to best leverage the speed and capacity that LTE brings to create value for their customers – not to mention...
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Top 5 Communications Trends of 2013
2013 has been a year of ginormous communications changes, from the mind-blowing growth of smartphone usage to the game-changing addition of WebRTC. Organizations have been increasingly focusing on...
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The Evolution of Service Assurance
The Service Assurance segment is evolving. Service providers now require Service Assurance solutions that provide greater levels of visibility – not only into the network, but also into the services...
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How Do You Measure “Quality of Experience” in a Mobile Environment?
Mobile Network Operators (MNOs) have to adapt to a rapidly changing market. The explosion of smartphones(~1 Billion sold in 2014), the applications accessible through mobile networks and the advent of...
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Why RAN is screaming hot in 2015!
2015 is bringing significant changes to the radio access network (RAN) environment as the insatiable demand for mobile data continues to accelerate. These pressures are forcing operators to rethink...
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Why Customer Experience Matters
Last week, Empirix announced the deployment of its Customer Experience solution with UK-based Telefonica O2. The solution’s implementation is evidence of an evolution occurring within the Service...
View ArticleMobile World Congress 2017: It’s All About 5G and the IoT … Oh Yeah, and...
This year, roughly 108,000 people came to Barcelona to attend Mobile World Congress (up 7% from 2016), where the overall…
View ArticlePatent Granted for End-to-End Quality of Experience Scoring Model
The “QoE Index” estimates end user perception of any service Today we proudly announced that our innovative new approach to…
View ArticleEmpirix Secures $19M Multi-Year Contract with Tier 1 North American Mobile...
Empirix announced today that a 3-year contract with a Tier 1 North American telecom operator was recently signed for $19M…
View ArticleDiscover New QoE Scoring Techniques at MWC19
Don’t miss your opportunity to explore progressive network and customer intelligent monitoring solutions that will advance your NFV, 5G, and IoT adoption - MWC 2019. The post Discover New QoE Scoring...
View ArticleSafeguard Your CX: Testing and Monitoring Solutions for the Enterprise
With customers at the heart of every company, organizations who align their business strategies with the evolving demands of their customer base have an advantage. Nowhere is this more true than in...
View ArticleQuality of Experience (QoE) in the Digital Transformation Era
Quality of Experience (QoE) is the key business indicator for service providers and enterprises moving respectively to 5G and IP Multimedia Subsystem (IMS). However, the new services enabled by these...
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